Testimonials from People Who Have Been Charmed
We would like to share some testimonials that have been submitted by satisfied clients. After attending and participating at memorable events, people who have enjoyed our services tell their stories.
Contact Omega Design Events if you wish to experience a unique evening!
Hi Maurice! Another big thank you for the wonderful work that Omega Design Events has done. You did such an incredible job, and once again, you exceeded my expectations!! Both Nicolas and I appreciate your great attention to detail! Looking forward to doing business with you yet again in the future.
- Cynthia & Nicolas
Gilberto & I want to thank Omega Design Events so much for making our special day so amazing. The decorations for the house, church and reception hall were simply beautiful. Your services were excellent and your kindness & professionalism helped us not to worry so much. Thank you for everything.
- Assunta & Gilberto
We would like to just say thank you very much for all your amazing work and helping us prepare for our memorable day.
- Jessica & Marc-André
To the team at Omega Design Events, we thank you for making our wedding day that much more special.
- Jefferson & Camille
Thank you so much on the service we received at Omega Design Events. Our guests loved the decorations and the flowers. This day will stay forever in our hearts.
- Magen & Bruce
Thank you Maurice for your professional and for your dedicated work. You are very fun to work with. Keep up the good work.
- Amanda & Adam
Frequently Asked Questions
What do you require to book an order?
To confirm an order we require your contact information (address, phone, email and/or fax), valid credit card information and a non-refundable deposit. The deposit is equal to 40% of your order total and is applied towards your final balance. This payment can be made by cash or cheque (at least one week prior to that date your rentals will be delivered).
What is your cancellation policy?
Reductions in quantities of up to 20% of the original number can be made without penalty no later than 14 days prior to your event. Reductions in quantities greater than 20% and/or reductions of any amount made within 14 days of your event are subject to a penalty of 50% of the total rental rate of the cancelled item(s) plus taxes. Any items cancelled within 1 week of your event will be charged at full rental rate plus taxes.
My wedding is on a Sunday, how does pickup and return work?
You are able to pick up your order on Friday between 9:00 a.m. and 5 p.m. and return on Monday between 9:00 a.m. and 5 p.m. This is considered a one-day rate. We do offer delivery services 7 days a week during the peak season. Please contact us for a quote.
If I spill wine on my tablecloth is there an extra cleaning charge?
Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has burn and/or staple holes, mildew, permanent stains, and any missing linen or laundry bags. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.
What should I do if I receive my order and items are missing or damaged?
We do our best to ensure your order is complete. If you discover missing or damaged items upon receipt please contact us immediately so that we can make a note on your account and make arrangements to replace the items if desired. If it is after store hours please leave a message or call our after-hours emergency line. We will contact you as soon as possible. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes after an event is over. If asked, we are willing to perform a full inventory count of the item(s) in question.
What happens if I have missing or damaged items when I return my order?
If you have missing or damaged items upon return, you will be informed as soon as possible after your event. If any missing items can be located after the event, we ask that you try to return them within 48 hours. You will be charged the full replacement cost for any items that cannot be located and all damaged/broken items. Omega Design Events does offer a damage waiver. Please see Damage Waiver information below.
What is the damage waiver?
You (the customer) are responsible for returning rental items in the same condition in which they were received, except for ordinary wear and tear. You are liable for the replacement cost of damaged or lost items. The Damage Waiver is available with this rental transaction to protect you from damage due to accidental breakage. No loss of any type will be covered.
The Damage Waiver is available for a fee of 7 percent of your total rental order. The Damage Waiver is optional and you may decline it by initialing on the decline Damage Waiver line at the bottom of the contract. If waiver is declined, customer is responsible for all charges relating to loss or damage to rental items under any circumstance. The damage waiver is not a refundable item.
If waiver is accepted:
What the damage waiver IS:
What the damage waiver is NOT:
Specific circumstances NOT covered by the damage waiver:
Do you set up my rentals?
We are available to set up chairs and tables. We set up all Festival, Marquee and ClearSpan tents, dance floors, portable flooring, staging, custom lighting, all tent accessories and leg drapes. Delivery is available for reasonable rates. Please contact us for a quote. We do not offer set up of table settings, linen, or general décor items.